When you move to Thailand, one of the first things you’ll need is a solid internet connection, whether for work, staying in touch with family, or just streaming your favorite shows. This country has several internet providers, but it can be difficult to know which one to choose, especially if you’re new to the area. Here’s a guide to the best internet providers in Thailand for 2024, including what packages they offer, prices and other important information that will help you make the right decision.
1. AIS-3BB fiber3
AIS Fiber is one of the leading internet providers in Thailand, known for its high-quality fiber optic connections and various package deals. As of 2023, AIS Fiber and 3BB have officially merged to form AIS-3BB Fibre3, joining forces to offer faster internet speeds, wider coverage and more attractive packages for both home and business use. Their services are widely available in cities such as Bangkok, Chiang Mai and Phuket.
Popular packages
| Package name | Download speed | Upload speed | Monthly fee (baht) |
|---|---|---|---|
| Power4 Fiber (internet+mobile) | 500Mbps | 500Mbps | 599 |
| AIS SuperMESH WiFi | 1,000 Mbps | 500Mbps | 699 |
| Smart-AI Gamer Pack | 1,000 Mbps | 1,000 Mbps | 799 |
| Netflix lover | 500Mbps | 500Mbps | 899 |
Special features
- PlayTV packages: AIS-3BB offers entertainment bundles starting at 599 baht per month, including access to platforms such as HBO GO, iQIYI and other local channels. This is perfect if you’re looking for an all-in-one entertainment and internet package.
- Netflix packages: Specially for Netflix packages, from 699 baht per month, streaming up to 4K resolution.
- Mesh WiFi 6: Some packages include the latest mesh WiFi technology, ensuring strong and stable internet in every corner of your home.
Why choose AIS Fiber
With competitive pricing and bundled entertainment options, AIS-3BB is perfect for expats who want both a high-speed internet connection and easy access to global streaming services. In addition, the WiFi 6 mesh system in the higher packages ensures optimal performance in larger houses or apartments.
| Plus points | Disadvantages |
|---|---|
| Fast fiber optic connections | Inconsistent speeds in less populated areas |
| Competitive pricing with bundled packages | Customer service can be slow |
| Mesh WiFi technology for larger homes | Installation fees may apply |
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2. Really online
True Online is another top player in the Thai internet market. While you may have heard of DTAC, True Corporation merged with them in 2022, so now True Online is the main internet brand left, which can be confusing for newcomers who expect DTAC to still exist.
Popular packages
| Package name | Download speed | upload speed | Monthly fee (baht) |
|---|---|---|---|
| Real super fiber | 300Mbps | 100Mbps | 599 |
| Genuine Gigatex PRO | 500Mbps | 500Mbps | 699 |
| Genuine Gigatex PRO Special | 1,000 Mbps | 500Mbps | 799 (discount for TrueMove H customers) |
| Genuine Gigatex Flexi | Up to 1,000 Mbps | Up to 1,000 Mbps | Starts at 999 |
| Genuine Gigatex PRO | Up to 2,000 Mbps | 500Mbps | 1,399 |
| Real fiber optic to room | Up to 1,000 Mbps in multiple rooms | Up to 1,000 Mbps in multiple rooms | Starts at 899 |
Special features
- TrueID+: Some plans come with TrueID+, which gives you access to exclusive movies, series and sports streaming channels. This is a plus for expats who like to stay up to date with international and local content.
- Real Gigatex Router: Higher level packages often come with the True Gigatex router, designed to maximize internet speed and performance in your home.
Why choose True Online
True has one of the widest coverage in Thailand, especially in urban areas such as Bangkok, Phuket and Chiang Mai. They are a top choice in these cities because of their fast connection speeds and comprehensive packages that cater to different needs. One thing to keep in mind is True Online’s contracts, which sometimes require long-term commitments, so it’s best to ask about this if you’re staying short-term.
| Plus points | Disadvantages |
|---|---|
| Extensive coverage in urban areas | Long-term contracts are often required |
| High connection speeds | Complaints about customer service |
| Access exclusive streaming content | Higher prices compared to some competitors |
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3. NT Broadband (formerly TOT and CAT)
NT Broadband, the result of a merger between TOT and CAT Telecom, provides both residential and business internet services throughout Thailand. While they may not be as well known as AIS or True, they are a solid option, especially in rural areas where the bigger players may not have coverage.
Popular packages
| Package name | Download speed | Upload speed | Monthly fee (baht) |
|---|---|---|---|
| NT Plusnet | 600Mbps | 600Mbps | 490 |
| NT standard | 1,000 Mbps | 500Mbps | 590 |
| NT premium | 1,000 Mbps | 700Mbps | 690 |
| NT Ultra | 1,000 Mbps | 1,000 Mbps | 900 |
Special features
NT Broadband tends to offer basic internet services without the flashy add-ons that other providers offer, which could appeal to those who just need a stable connection at a good price.
- Reduced interference: By using fiber optic technology, NT Broadband minimizes the disruptions common to traditional copper connections, leading to more stable connections.
- Increased bandwidth: NT Broadband simultaneously supports a higher volume of data transmission without sacrificing speed. This is critical for environments where multiple demanding applications are used, such as video conferencing or online gaming.
- Increase productivity: High-speed internet facilitates efficient communication and collaboration, which can improve productivity in both personal and professional environments.
- Robust security protocols: NT Broadband often includes advanced security measures to protect user data, which is increasingly important in today’s digital landscape.
Why choose NT Broadband
NT has a strong presence in the more rural areas, making them a good option if you live outside Thailand’s major cities. In some smaller provinces, NT may be your only choice. One complaint, however, is that their network speeds are not always as fast as advertised, especially during peak hours.
| Plus points | Disadvantages |
|---|---|
| Good option for rural areas | Speeds may not always match advertised rates |
| Basic services at lower prices | Limited additional features |
| Robust security protocols | Less known compared to larger providers |
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Important tips for expats choosing an internet provider
If you’re new to Thailand, the variety of options can be overwhelming. Here you can read what you should take into account:
- Availability varies by location: Some providers have better coverage in certain areas. For example, True Online and AIS Fiber are known for their great coverage in Bangkok and other urban centers. If you’re in Chiang Mai or Phuket you’ll likely find both AIS and True, but 3BB is also popular in these regions due to its lower prices.
- Long-term contracts: It is common for Thai internet providers to require one-year contracts, which may not be ideal for short-term visitors. Make sure to ask if monthly plans are available, especially if you don’t plan on staying long.
- Installation costs: Please note that some providers may charge installation fees, although these are often waived if you sign up for a long-term contract. True Online and AIS Fiber occasionally offer promotions where installation is free, so it’s worth asking.
- Hidden costs and speeds: While the speeds listed sound fast, it’s essential to remember that real-world performance may vary. Many expats report slower speeds during peak hours, especially in high-user areas. AIS-3BB is known to be more consistent in maintaining speeds during busy times, while True Online and AIS Fiber may fluctuate a bit more.
- Why no DTAC internet? A common point of confusion among newcomers is why DTAC, one of Thailand’s largest mobile operators, no longer offers home internet. This is due to the merger with True in 2022, which means that DTAC customers now use True Online for internet services.
Choosing an internet provider in Thailand depends on your needs, location and budget. For expats in urban areas, AIS Fiber and True Online are top choices for their fast speeds and extensive coverage. If you live in a more rural area, NT Broadband may be your best option, an excellent middle-of-the-road choice if you’re looking for reliable speeds at a lower cost.
Controversial issues
While Thailand has a lot of choice for internet providers, there are some complaints worth mentioning. True Online has been criticized for slow customer service, and some users are reporting problems canceling contracts. AIS Fiber and NT Broadband have also received occasional complaints about inconsistent speeds in less densely populated areas.
That said, these issues aren’t unique to Thailand, but it’s something to keep in mind as you navigate the options. Whichever provider you choose, make sure you read the fine print, ask about long-term contracts and be aware of any hidden fees.
Frequently asked questions about internet providers in Thailand
1. Which internet is the best in Bangkok?
AIS Fiber is one of the best choices in Bangkok, known for reliable high-speed internet with good customer service.
2. Which internet coverage is the best in Thailand?
For broadband (home internet), AIS Fiber and True Online generally provide the most widespread and consistent coverage throughout Thailand.
For mobile internet, AIS, TrueMove H and DTAC are the leading providers. They all offer 4G coverage, but AIS tends to have the best network coverage in remote or rural areas, while TrueMove H performs better in cities.
3. Which 5G network is the best in Bangkok/Thailand?
AIS and True Online are the leaders in 5G coverage. Both are rolling out extensive 5G networks, especially in urban areas such as Bangkok.
4. How much does unlimited internet cost in Thailand?
For home broadband, unlimited fiber plans usually start around 700-1,200 THB per month.
5. How fast is the internet in Thailand?
Fiber optic internet speeds in Thailand can reach up to 1 Gbps for home use.
6. Is internet expensive in Thailand?
Internet prices in Thailand are generally affordable compared to other countries. Fiber plans are available from around THB500/month, and mobile plans for unlimited data can cost around THB500-1,000/month.
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