In addition to Google, Siri, Alexa and other digital personal assistants like them, artificial intelligence technology is transforming learning and knowledge sharing in businesses.
Siri, Alexa and Google are considered traditional AI, tasked with performing a specific function.
As AI evolves, companies are exploring the use of generative AI, artificial intelligence that can create something new – text, images, video – like what ChatGPT does.
With more than 70,000 AI companies worldwide (including 17,500 U.S. companies), more and more companies are exploring or have already embraced the benefits of in-house AI solutions for employees.
That’s where Sausalito-based Sageful AI, Inc. and partner PairUp enter.
The two companies are reimagining the way employees learn during realistic, natural Q&A text exchanges with a digital coach.
Wise AI
“Not since the dawn of the internet has new AI technology held the promise to redefine learning delivery,” said Michael Papay, co-founder and CEO of Sageful AI, Inc., who along with CTO and co-founder Drew Batshaw are charting a course for sharing business knowledge.
The company’s AI solution became commercially available in late May this year. . The company works with five training companies that want to adapt their products to specific applications using this platform.
“This is a game changer for the training industry,” said Lance Tyson, CEO and founder of the Tyson Group, a top 20 training provider. “We not only transfer knowledge, but also ensure that it is effectively applied in real-world scenarios.”
Sageful’s learning coach, called “Sagey,” uses a natural conversational style and provides real-time support via Slack, Teams, or text messages. Tyson said.
He added that what Sageful AI offers goes beyond online, Zoom and e-learning by helping employees drive behavior change and receive guidance tailored to their company’s goals.
“Our AI-powered coach ensures that learning is not just an event, but a continuous process that directly impacts performance outcomes by providing personalized, real-time support and guidance,” Papay added.
According to global talent market analyst Josh Bersin, corporate learning is a $340 billion industry, averaging over $1,500 per employee per year.
Unlike traditional training, Sageful AI enhances learning by integrating it into student workflows as employees perform their daily tasks. The company has developed a comprehensive system to measure training effectiveness and produce reports with detailed results to demonstrate predictable performance improvements.
“Ongoing context-specific sales training is at the top of the list of AI coaching solutions in demand. Other business categories include leadership development, corporate culture (including safety and thought leadership) and organizational change guidance,” Papay said.
To link
Co-founded by CEO Emily Harburg, Ph.D., and CTO Andy Garvin in January 2022, PairUp uses AI to accelerate knowledge sharing in the workplace. The software company uses generative AI to increase employee connectivity by connecting them to people within their own organization who can provide answers.
PairUp provides employees with a streamlined and scalable way to access up-to-date information by increasing personal interactions, with an emphasis on privacy, security and the ability to track performance.
“We recognize that the most important business knowledge is often in people, not in documentation.”
“The first version of PairUp was a mentorship platform. Then last year, based on customer feedback, we transitioned to our new AI-powered plus human knowledge search platform,” said Harburg. “To date, we have served more than 25 companies large and small through a combination of our two versions.”
She outlined three key benefits of the PairUp platform: helping to retain knowledge, providing support from subject matter experts and improving collaboration between teams.
Garvin said: “The meteoric rise of ChatGPT made it clear early on that companies would adopt AI for documented knowledge searches. We are pushing the boundaries of AI to unlock the limitless source of information embedded in people’s minds.”
He noticed this in a short time To retrieve-Augmented Generation has changed the way people access information. However, PairUp is pioneering the next evolution of AI-powered workplace knowledge management software Human– Improved generation.
By prioritizing human expertise, PairUp ensures that even after an employee leaves or changes roles, day-to-day information is still accessible, saving time and money when onboarding new team members.
